VISION GAMES - PRIVACY POLICY

This Privacy Policy ("Policy") explains how Figment Technokart Private Limited ("Company", "we", "our", or "us") collects, uses, stores, shares, discloses, and protects personal data when you access or use the website www.visiongames.in ("Website") and the associated mobile applications, software, games, and services ("Platform").

By accessing or using the Platform, you agree to the terms of this Privacy Policy and consent to the processing of your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act 2023) and the Information Technology Act, 2000 including the IT Rules 2021.

If you do not agree, please discontinue use of the Platform.

1. DEFINITIONS

"Personal Data" means any data about an individual who is identifiable by or in relation to such data.
"Data Principal" means the user to whom the personal data relates.
"Data Fiduciary" means Vision Games, which determines the purpose and means of processing personal data.
"Processing" includes collection, storage, use, sharing, transfer, and deletion.

2. WHAT DATA WE COLLECT

We collect the following categories of information:

A. Data You Provide Directly

  • Full name
  • Mobile number
  • Email address
  • Profile details
  • Age and date of birth (to confirm eligibility)
  • User-generated content (feedback, chat, support requests)

B. Account & Gameplay Data

  • Game history
  • Scores, rankings, achievements
  • Virtual coin balance
  • Avatar, preferences, settings
  • In-game interactions and analytics

C. Transaction & Reward Data

  • Transaction IDs
  • Redeemable Voucher
  • Coin redeems details

D. Device & Technical Data

  • Device type, model, OS
  • IP address, browser type
  • Device identifiers (Android ID / IDFA where legally allowed)
  • App version
  • Crash logs and diagnostic data
  • Cookies & tracking technologies

E. Automatically Collected Data

  • User actions on the Platform
  • Clickstream data
  • Session duration
  • Game interactions
  • Usage analytics

F. Data from Third Parties

  • Social media (if log-in enabled)
  • Fraud detection tools
  • Advertising or analytics platforms

3. LEGAL BASIS FOR PROCESSING (DPDP Act 2023)

We process your personal data based on:

• Your consent
• Performance of contract (providing you access to the Platform)
• Compliance with law (age verification, grievance handling)
• Legitimate business interests, such as:

  • Preventing fraud
  • Improving games
  • Ensuring IT security
  • Measuring performance

4. HOW WE USE YOUR PERSONAL DATA

Your data is used for:

A. Service Delivery

  • Account creation & authentication
  • Providing games and gameplay features
  • Managing virtual coins
  • Processing payments
  • Sending notifications, updates & security alerts

B. Platform Improvement

  • Enhancing gameplay experience
  • Understanding performance issues
  • Analytics, metrics & monitoring
  • Personalizing content

C. Security & Anti-Fraud

  • Detecting and preventing illegal or abusive use
  • Identifying multiple accounts
  • Preventing cheating, hacking & fraud
  • Ensuring fair gameplay

D. Legal Compliance

  • Age verification
  • Responding to lawful requests
  • Maintaining audit logs
  • Complying with DPDP Act & IT Rules

E. Communication

  • Customer support
  • Transaction confirmations
  • Policy updates
  • Promotional messages (with consent)

5. COOKIES & TRACKING TECHNOLOGIES

We use:

  • Cookies
  • Local storage
  • Pixel tags
  • Analytical tools

These help with:

  • Login maintenance
  • Saving user preferences
  • Improving UI/UX
  • Analyzing user behavior

Users may disable cookies, but some features may not work properly.

6. SHARING OF PERSONAL DATA

We may share personal data with:

A. Service Providers

  • Cloud service providers
  • SMS/email providers
  • Analytics providers
  • Customer support platforms

These vendors operate under strict confidentiality agreements.

B. Legal & Regulatory Authorities

We may disclose data to comply with:

  • Law enforcement requests
  • Court orders
  • Government directives

C. Anti-Fraud & Security Partners

To detect cheating, abuse, multiple accounts, and suspicious activity.

D. Business Transfers

If Vision Games:

  • Merges
  • Is acquired
  • Undergoes restructuring

your data may be transferred to the new entity.

We NEVER:

  • Sell your personal data
  • Share data with data brokers

7. DATA STORAGE & RETENTION

We retain data only as long as necessary for:

  • Providing services
  • Mandatory legal requirements
  • Resolving disputes
  • Preventing abuse

Retention periods may vary for:
• Transaction data
• Logs
• Gameplay data
• Account details

Upon account deletion or consent withdrawal, data is removed unless law requires otherwise.

8. PROTECTION OF PERSONAL DATA

We use industry-standard technical and organizational measures including:

  • Encryption
  • Secure server infrastructure
  • Firewalls
  • Access controls
  • Regular security audits
  • Fraud monitoring
  • Limited data access roles

However, no digital platform is 100% secure. Users must maintain the confidentiality of their login credentials.

9. USER RIGHTS UNDER DPDP ACT 2023

You have the right to:

• Access your data
• Correct inaccurate data
• Delete your data
• Withdraw consent
• Nominate a person to exercise your rights in case of death/incapacity
• Complain to the Data Protection Board
• Seek grievance redressal

Requests can be made by contacting our Grievance Officer.

10. CHILDREN'S DATA

Our services are strictly for users aged 18 years or above.

  • We do not knowingly collect data from minors.
  • If we discover that a minor has created an account, it will be deleted.

11. INTERNATIONAL DATA TRANSFERS

If your data is transferred outside India to service providers, it will be done in compliance with:

  • DPDP Act, 2023
  • Contractual safeguards
  • Adequate protection standards

12. LINKS TO THIRD-PARTY WEBSITES

Our Platform may contain links to external websites.
We are not responsible for their privacy practices or content.

Users should review their policies independently.

13. ACCOUNT DELETION

You may delete your account by contacting support or through in-app settings (if available).

Upon deletion:

  • Virtual coins, scores, and progress may be permanently lost
  • Some anonymized logs may be retained for legal purposes

Account deletion is irreversible.

14. GRIEVANCE OFFICER

In accordance with the IT Rules 2021:

Designation: Grievance Officer
Email: support@visiongames.in

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. When updated, the "Last Updated" date will be revised. Continued use of the Platform indicates acceptance.

16. GOVERNING LAW & JURISDICTION

This Policy is governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of courts in Surat, Gujarat.

17. CONTACT US

For questions, concerns, or requests:

Email: support@visiongames.in